Terms & Conditions for gitago Players

Acceptance of Terms

By accessing, browsing, or using any part of the gitago website at https://gitago.net, by creating a gitago account, or by placing any bet or wager on gitago, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision of these Terms & Conditions, you must not use gitago and must close your account immediately if one has been created.

These Terms & Conditions constitute the entire and exclusive legal agreement between you (the registered player) and gitago (the platform operator). They supersede all prior discussions, representations, and arrangements whether made in writing or verbally.

gitago reserves the right to modify these Terms & Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. Continued use of gitago following any amendment constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically. Where changes are material, gitago will make reasonable efforts to notify registered players via the email address associated with their account.

Eligibility & Age Restriction

To register and use gitago, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 18 years of age. gitago is strictly an adults-only platform. Underage gambling is absolutely prohibited. gitago does not knowingly accept registrations from individuals under the age of 18 and will close any account found to belong to an underage player, forfeiting any balance held in that account.
• You must be registering and playing as an individual, acting on your own behalf, and not as an agent or representative of any third party.
• You must not be registered as a problem gambler or have requested self-exclusion from gitago or any other gambling platform in a jurisdiction that recognises such requests.
• You must provide accurate, complete, and truthful information during the registration process and at any subsequent point when gitago requests verification of your identity.
• You must not be an employee, director, officer, or close family member of a gitago employee or affiliate who is directly involved in the operation of the platform.

gitago uses identity verification procedures to confirm the age and identity of registered players. You may be asked to submit a copy of your National Identity Card (NID), passport, or other government-issued identity document at any time. Failure to provide satisfactory verification documentation within the requested timeframe will result in the suspension of your account and withholding of any pending withdrawals until verification is complete.

Account Registration

To access the full range of gitago products and services — including sports betting, live casino, and slot games — you must create a registered account. The following rules apply to all gitago accounts:

One Account Per Person

Each individual may hold only one active gitago account at any given time. Opening multiple accounts — whether under the same identity or using different names, email addresses, phone numbers, or payment methods — is strictly prohibited. If multiple accounts are discovered, gitago reserves the right to close all duplicate accounts, void any associated bets, and withhold any bonus funds credited to those accounts. Genuine winnings accumulated through fair play on the primary account may be returned at gitago's discretion following a full investigation.

Accurate Registration Information

You must provide accurate and truthful information when creating your gitago account, including your full legal name, date of birth, Bangladesh mobile number, and email address. gitago relies on this information for identity verification, payment processing, and responsible gaming management. Providing false or misleading information during registration is a material breach of these Terms & Conditions and may result in immediate account closure.

Account Security

You are solely responsible for maintaining the confidentiality of your gitago account credentials, including your username and password. gitago strongly recommends using a strong, unique password that is not used on any other website or service. You must not share your login credentials with any third party. gitago will never ask for your password via live chat, email, or any other communication channel. If you believe your account has been accessed without authorisation, you must contact gitago support immediately at [email protected].

Account Currency

All gitago accounts are denominated in Bangladeshi Taka (BDT, ৳). All balances, deposits, withdrawals, bets, and winnings are displayed and processed in BDT. gitago does not currently support multi-currency accounts. Players depositing via bKash, Nagad, Rocket, or Upay will have their funds credited in BDT at face value with no conversion applied.

Deposits & Withdrawals

gitago supports a range of payment methods tailored specifically to Bangladesh players. The following rules apply to all deposit and withdrawal transactions processed through gitago.

Accepted Payment Methods

gitago currently accepts deposits and processes withdrawals via the following methods:

• bKash — minimum deposit ৳200, minimum withdrawal ৳500
• Nagad — minimum deposit ৳200, minimum withdrawal ৳500
• Rocket — minimum deposit ৳200, minimum withdrawal ৳500
• Upay — minimum deposit ৳200, minimum withdrawal ৳500
• Visa — minimum deposit ৳500, minimum withdrawal ৳1,000
• Mastercard — minimum deposit ৳500, minimum withdrawal ৳1,000

Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your gitago account balance instantly or within a few minutes of the transaction being confirmed on the mobile banking network. Visa and Mastercard deposits may take up to 15 minutes to be reflected in your gitago account balance. If a deposit has not been credited within 30 minutes, contact gitago support via live chat with your transaction reference number.

Withdrawal Processing

Withdrawals are processed to the same payment method used to make the most recent deposit on the account. This policy is in place to prevent money laundering and to ensure that funds are returned to their verified source. gitago aims to process all withdrawal requests within 30 minutes during normal operating hours. Withdrawal requests may be subject to identity verification checks before processing. gitago reserves the right to request supporting documentation for any withdrawal, particularly for first withdrawals or unusually large amounts.

Withdrawal Limits & Conditions

• A minimum balance equivalent to the withdrawal minimum for your chosen payment method must be available in your account before a withdrawal can be initiated.
• Bonus funds that have not completed the required wagering cycle cannot be withdrawn. Only real-money balance that meets the withdrawal conditions is eligible for payout.
• gitago reserves the right to perform additional security checks on withdrawal requests that it deems unusual in size or frequency. This may temporarily delay the processing of such requests while the review is conducted.
• gitago is not responsible for delays caused by your payment provider's processing times, system maintenance, or network outages on the bKash, Nagad, Rocket, or Upay platforms.

Bonus & Promotional Terms

gitago offers welcome bonuses, reload bonuses, free bet promotions, and seasonal promotional offers to eligible registered players in Bangladesh. All bonus offers issued by gitago are subject to the following general terms, in addition to any specific terms published alongside each individual promotion.

Wagering Requirements

All bonus funds credited to a gitago account are subject to a wagering requirement before they can be converted to withdrawable real-money balance. The specific wagering multiplier applicable to each bonus will be stated in the promotion's individual terms. As a general guide, gitago deposit bonuses carry a wagering requirement of between 20x and 35x the bonus amount, unless otherwise stated. Wagering requirements must be completed within the validity period stated in the promotion terms — uncompleted bonuses expire automatically at the end of the validity period.

Bonus Fund Usage Order

When both real-money funds and bonus funds are present in a gitago account, real-money funds are used first for bets placed. Bonus funds are then applied once the real-money balance has been exhausted. This ordering cannot be altered by the player.

Game Contribution Rates

Not all games on gitago contribute equally to the wagering requirements of a bonus. As a general guide:

• Slot games: 100% contribution toward wagering requirements
• Sports betting (pre-match and in-play): 100% contribution for bets with odds of 1.50 or higher
• Live casino table games (roulette, blackjack, baccarat): 10% contribution
• Live casino game shows (Crazy Time, Monopoly Live): 10% contribution
• Instant games and crash games (Aviator): 50% contribution

Specific contribution rates for individual promotions may differ from the above. Always check the individual promotion terms for the applicable rates.

Bonus Abuse

gitago monitors accounts for bonus abuse, which includes but is not limited to: using multiple accounts to claim the same promotion, placing low-risk hedging bets to fulfil wagering requirements with minimal financial exposure, systematically exploiting promotions across accounts, and collusion with other players to share bonus value. Where bonus abuse is detected, gitago reserves the right to void the bonus, void any winnings derived from bonus funds, and suspend or permanently close the account involved.

Betting & Gaming Rules

The following general rules apply to all betting and gaming activity conducted through gitago. Sport-specific and game-specific rules are published separately in the relevant sections of the gitago platform and form part of these Terms & Conditions by reference.

Bet Acceptance

All bets placed on gitago are subject to acceptance by gitago at its sole discretion. gitago reserves the right to refuse, limit, or void any bet without providing a reason. A bet is not confirmed until you receive an on-screen confirmation and the bet amount has been deducted from your account balance. In the event of a technical error during bet placement, gitago's records will be treated as the definitive record of whether a bet was accepted.

Odds & Markets

Odds displayed on gitago for pre-match and in-play sports betting markets are subject to change at any time up to the point of bet acceptance. The odds shown at the moment your bet is confirmed are the odds that apply to your wager. gitago provides markets for cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures, international T20Is and Tests), football, kabaddi, and other sports. Market availability may vary depending on the event, time of day, and in-play status.

Void Bets & Event Cancellations

If a sporting event is cancelled, postponed, or abandoned before the minimum number of overs or playing time required to settle the market has been completed, affected bets will be voided and the stake returned to your gitago account balance. gitago follows widely recognised industry standards for void bet rules in cricket, football, and other sports. Specific void conditions for each sport are detailed in the betting rules section of the gitago platform.

Prohibited Betting Activity

The following betting practices are strictly prohibited on gitago and will result in account suspension or permanent closure:

• Using automated betting scripts, bots, or any software to place bets without manual intervention
• Exploiting pricing errors or latency arbitrage opportunities in live betting markets
• Placing bets on events where the outcome is already known (commonly referred to as "past posting")
• Collusion with other players to guarantee a profit at gitago's expense
• Any form of match-fixing or betting activity based on insider information

Casino Game Rules

All casino games available on gitago — including live tables powered by Evolution Gaming and Ezugi, and RNG slots from Pragmatic Play, NetEnt, Microgaming, and Spribe — operate according to the rules published by their respective providers. gitago presents these games in good faith and is not the software operator. In the event of a dispute about a casino game outcome, the records maintained by the game provider's certified servers will be treated as the authoritative record.

Responsible Gaming

gitago is committed to promoting responsible gambling among all registered players. The following responsible gaming tools and policies apply to all gitago accounts. A full explanation of gitago's responsible gaming programme is available on the Responsible Gaming page.

Deposit Limits

All registered gitago players may set daily, weekly, or monthly deposit limits on their account at any time via the account settings panel. Once a deposit limit is set, it takes effect immediately. Requests to reduce a deposit limit are applied without delay. Requests to increase a deposit limit are subject to a mandatory 72-hour cooling-off period before the increase takes effect, to allow time for considered decision-making.

Session Time Limits & Loss Limits

gitago allows players to set session duration reminders and hard session cut-off limits. Players may also set maximum loss limits per session, day, week, or month. Once a loss limit threshold is reached, the account is automatically restricted from further play for the defined period. These tools are provided free of charge and can be configured at any time from within the account settings.

Self-Exclusion

Any gitago player who feels that gambling is negatively affecting their wellbeing may request a self-exclusion period of 30 days, 90 days, 180 days, 1 year, or permanent account closure. Self-exclusion requests are processed promptly and cannot be reversed during the agreed exclusion period. Players who have self-excluded must not attempt to open new accounts on gitago during their exclusion period — any such accounts discovered will be closed immediately.

Contacting Support for Gambling Concerns

If you are concerned about your own gambling behaviour or that of someone close to you, gitago's English support team is available 24 hours a day, 7 days a week via live chat from within your account, or by email at [email protected]. All responsible gaming enquiries are handled with complete confidentiality.

Account Closure & Suspension

gitago reserves the right to suspend, restrict, or permanently close any registered account at any time for any of the following reasons, without being obligated to provide advance notice to the account holder:

• Breach of any provision of these Terms & Conditions
• Providing false, misleading, or unverifiable identity information during registration or at any subsequent verification request
• Evidence of fraudulent activity, including use of stolen payment credentials or chargebacks
• Bonus abuse, collusion, or any other activity designed to exploit gitago's platform in an unfair manner
• Use of automated software, bots, or scripts in connection with betting activity
• Any activity that gitago reasonably believes may constitute money laundering or other criminal conduct
• An account being inactive for a period exceeding 12 consecutive months

Voluntary Account Closure

If you wish to close your gitago account voluntarily, you may do so at any time by contacting gitago support via live chat or at [email protected]. Upon voluntary closure, any real-money balance remaining in your account will be processed for withdrawal to your verified payment method after identity verification has been completed. Bonus funds that have not met wagering requirements will be forfeited upon voluntary closure.

Dormant Accounts

An account is considered dormant if there has been no login activity for a period of 12 consecutive months. gitago will attempt to notify the registered email address before applying a dormancy fee. After the dormancy period, a monthly administration fee may be deducted from the account balance until either the account becomes active again or the balance reaches zero. gitago will not apply a dormancy fee that causes a negative account balance.

Disputes & Complaints

If you have a complaint about any aspect of your experience on gitago, including a dispute regarding a bet outcome, payment, bonus, or account decision, you should first contact gitago's support team via live chat or at [email protected]. gitago aims to resolve all complaints within 5 business days. If your complaint is not resolved to your satisfaction through the support channel, you may request an escalated review by gitago's compliance team by clearly stating that you wish to escalate in your written communication to the support address above.